Open Channel Solutions has been helping publishers enhance the way customers activate and manage their software licenses for more than a decade. We understand the impact customer service has on your business. We know what it takes to deliver the highest levels of license support:

• Satisfied Customers: Our high employee retention rates enable OCS to provide extremely high levels of service. We consistently surpass service level agreements, answering more than 80% of calls in less than 20 seconds.
• Skilled People: Our employees are extremely knowledgeable about software licensing and the standards for customer service.  They quickly become experts on each publisher's specific programs and policies. We facilitate and verify their knowledge with a comprehensive, continual training program that includes proficiency and monthly recertification tests that require 90+% results; and weekly and monthly phone monitoring to check project and client knowledge, courtesy and professionalism.
• Sophisticated, Flexible Tools: Our customer service professionals use proven OCS and third-party technology for license activation, order entry and entitlement management.  This provides them with reliable, accurate information and flexible approaches to end-user support. We rely on Aspect switches for high reliability. And, our metrics-driven methodology provides the data publishers need to enhance programs and services.
• Reduced cost: Our ability to cross train our support personnel teams provides tremendous flexibility and efficiency in serving your users.  As one client's requirements increase, we can leverage trained people from a team with less activity.  Person-for-person we get more productivity, and that translates into efficient, low-cost support for you.