| Whether customers prefer to contact publishers via phone, fax or email, OCS License Support Centers handle their requests and solve their problems. We take it to the next level, to ensure you benefit from all the knowledge we're acquiring.
We log every inquiry into our Improvement Database that includes how the inquiry was handled and resolved. Then we group them into areas such as product/pricing information, forms requests, lost licenses, and installation support, so you can readily see the volume, proportion and type of issues for which your customers need additional help. Finally, we deliver these reports complete with strategic recommendations on how to enhance the services you provide to customers.
Through our global License Support Centers, we provide consolidated global reports with regional breakdowns on improvements, service levels, contact methods and more. Our metrics-driven approach and detailed reporting results in easier, faster and more actionable analysis.
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