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Retail

From the world’s largest IKEA in the Philippines to London’s Canary Wharf and outlet villages in the UK, we help create calm, safe and premium retail spaces that customers enjoy spending time in.

We’re helping deliver the best retail experience for your customers

Creating the right retail environment is pivotal. We understand that the retail space’s ambience and cleanliness heavily influence a shopper’s experience. A well-maintained, inviting atmosphere can be the difference between a casual browser and a committed buyer. Our facilities services ensure that every aspect of the retail environment contributes positively to the shopper’s experience.

View Facilities Management (FM) or Single-Service solutions below.
Contact Our Retail Team

Retail FM

Our mission’s BEST strategy and ethos addresses five areas of concern highlighted by industry leaders in reference to facilities management: Experiences, Productivity, Practices, Resilience and Outcomes.

Our Mission & Best Strategy

  • Our services assist you in maintaining a loyal customer base and cultivating an engaged workforce by establishing the optimal shopping and working atmosphere at your retail site. We support you in enhancing your space with services ranging from landscaping to cleaning, creating a refreshing and tranquil shopping experience for your customers.

  • Our suite of tools and apps, OCS Advance, is designed to assist you in adapting to the dynamic seasons in retail, from seasonal sales to refreshing deadstock. We are equipped to respond to changing trends with optimised productivity solutions that monitor ongoing projects and tasks throughout every corner of your facility.

  • Our safety-first approach, entrenched in our Code of Conduct and QHSE policies, guides our manner of operating. By prioritising the safety of your colleagues, communities, customers, and the environment, we create the best possible practices that help foster empathetic, secure, and impactful working cultures within your business.

  • We help you provide shoppers with a dependable environment through our integrated services. These services include reactive and planned preventative maintenance, enabling you to stay ahead of both anticipated and unforeseen challenges, resulting in a facility that withstands various seasons.

  • Through a thoughtful and steadfast integration of our best practices, technology, and skilled workforce, we collaborate with you to deliver the best possible outcomes for your colleagues and customers. Whether it’s the day-to-day operations or occasional needs, we dedicate our utmost efforts to ensure you receive nothing but the best in return.

Services to overcome the daily challenges for retailers

Our job is to help make people and places the best they can be through facilities services that deliver the best outcomes.

Contact Our Retail Team

  • Integrating all these services under one umbrella of facilities management streamlines operations. It ensures the cohesive functioning of all aspects of the store, from cleanliness to security, which is vital for a smooth, uninterrupted retail operation.

  • High standards of cleanliness are essential in retail. Regular, thorough cleaning ensures a welcoming environment for customers. It also helps maintain customers’ and colleagues health and safety, especially in high-traffic areas.

  • Catering services in retail environments, such as in-store cafes or food courts, enhance the shopping experience. Offering various food options can increase dwell time, encouraging an increased dwell time from customers.

  • This includes maintenance of physical assets like HVAC, lighting, and escalators. The efficient operation of these systems ensures a comfortable shopping environment and reduces the likelihood of disruptive breakdowns.

  • Effective pest control is crucial to protect merchandise and maintain a hygienic environment. Regular inspections and treatments help prevent infestations that can damage stock and harm the store’s reputation.

  • Retail stores require robust security to protect against theft and ensure the safety of customers and staff. Security services, including surveillance, alarm systems, and on-site guards, help deter crime and respond quickly to incidents.

Supporting retailers with their sustainability goals

Retailers are pivotal in driving positive ESG impacts, influencing sustainable consumer choices and fostering environmentally and socially responsible practices across the supply chain. We support those efforts.

Minimise waste generation, such as reducing packaging, encouraging reusable bags, and implementing comprehensive recycling programs.

Reducing retailers carbon footprint by implementing energy-efficient lighting, heating, and cooling systems, and by embracing renewable energy sources.

Sourcing products from sustainable and ethical suppliers, using materials that are environmentally friendly to ensure fair trade practices.

More on ESG

Retail Industry Accreditations

Strategic partnerships, alliances and certifications that drive best practice for the best experiences and outcomes.

OCS customer stories

Find out more on how we’re helping retailers to be the best they can be.

Frequently Asked Questions for Retail

  • Retail spaces require services such as regular maintenance, cleaning, security, waste management, pest control, and ensuring a pleasant customer experience.

  • Yes, we customise our services based on the size, layout, and specific requirements of each retail establishment to ensure an effective facilities management approach.

  • We schedule maintenance during off-peak hours, plan cleaning schedules strategically, and work discreetly to minimise disruptions to the shopping experience.

  • We implement efficient waste management strategies, including scheduled collections and recycling programmes, ensuring cleanliness without hindering customer flow.

     

    Benefits of Waste and Recycling Management (Effectiveness in Retail Spaces) are efficient high-volume waste handling, improved cleanliness in retail areas, minimised operational disruption, and enhanced sustainability.

  • Yes, we have rapid response protocols in place to address urgent maintenance issues promptly, ensuring minimal impact on retail operations.

  • We focus on implementing energy-efficient lighting, heating, and cooling systems, along with sustainable waste management practices, to reduce the environmental footprint of retail spaces.

Connect with your OCS team

We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes and we look forward to connecting with you and your team.

Contact Us

Responsibility and opportunity for change

OCS is in a position to make a tangible difference for colleagues, customers and communities.