Skip to main content

Over two million people a year use our PRM (Passengers with Reduced Mobility) service and we want to make air travel accessible for all. We've launched beacon technology to track and report on the quality of our PRM service and improve its reliability. And we developed the sunflower lanyard scheme to support travellers with hidden disabilities. As well as PRM, we provide airside and landside support services, including airport cleaning, hold baggage security, queue management, laundry and concierge services.

Your expert service provider

When you work with us, you benefit from our international experience in the aviation sector. Our flexible services are aligned to meet the fluctuating demands of our aviation customers at different times of the day and throughout the year.

Passenger assistance

Trusted, expert - we work with airports, airlines, disability rights and charity groups, and service users to deliver award-winning passenger assistance services for passengers with reduced mobility and hidden disabilities.

We're passionate about the customer experience and improving the passenger journey - for everyone. We initiated debate throughout the industry with our Challenging for Change report.

Our research programme set out to understand the experience of disabled passengers and how we can serve them better. The report has changed what we do and how we do it. We've invested in innovation, pioneering the use of beacon technology to provide a better service to our customers and their passengers. Our award-winning disability lanyard initiative has opened up our passenger assistance services to travellers with hidden disabilities. And we're continuing to make air travel more accessible through initiatives such as airport tours for children with autism and their families, and Dementia Friends training for all our colleagues.

In Australia, we are proud to have wheelchair tennis player Dylan Alcott as our PRM Ambassador. Dylan has made recommendations to airlines and airports. As a result, we are making changes to our service provision that improves the customer experience.

Airport facilities management

It's our job to make your passengers' experience an enjoyable one. From cleaning to grounds maintenance, we can take care of all your facilities managements needs with our bundled solutions. Our services include:

  • Passenger assistance
  • Airport terminal and specialist cleaning
  • Security services, including baggage screening, car park management and queue management
  • Grounds maintenance
  • Washroom and hygiene services
  • Pest control
  • Waste management.

It all starts with a conversation. Tell us what you need.

Contact us