Passenger assistance and Passengers with Reduced Mobility (PRM) service
We work in consultation with disability and charity groups, and users of the service in order to develop our services and continue to improve the passenger experience. We work in partnership with airports and airlines to deliver award winning services and innovation.
In Australia, our PRM Ambassador, Dylan Alcott, conducts mystery shopper research and provides recommendations to airlines and airports. As a result, we are making changes to our service provision that directly and positively impact the customer experience.