Airports
We have international experience of providing bundled facilities services for the aviation sector. With bespoke software, the latest technology and a flexible workforce aligned to the demands of the airport throughout the year, we monitor, deliver and manage a range of services:
- passenger assistance
- airport terminal cleaning
- specialist cleaning
- high level internal and external cleaning
- car park management
- cleaning of all public spaces including food courts, kerbs and forecourts
- queue management
- hold baggage screening
- grounds maintenance
- washroom and hygiene services
- pest control, and
- waste management
Aircraft cleaning
We understand that the efficient turnaround of an aircraft is critical to success of air travel. We work as a team with airport and airline staff to reduce passenger waiting times. Our experience and expert knowledge has helped us to develop specialist cabin cleaning procedures:
- cabin presentation
- deep cleaning, and
- secure cleaning.
Passenger assistance and Passengers with Reduced Mobility (PRM) service
We work in consultation with disability and charity groups, and users of the service in order to develop our services and continue to improve the passenger experience. We work in partnership with airports and airlines to deliver award winning services and innovation.
In Australia, our PRM Ambassador, Dylan Alcott, conducts mystery shopper research and provides recommendations to airlines and airports. As a result, we are making changes to our service provision that directly and positively impact the customer experience.
Challenging for Change
In 2016, in partnership with Gatwick airport in the UK, OCS were awarded the Dementia Innovative Award 2016 for our hidden disability lanyard initiative, and helped Gatwick achieve an Autism Friendly Award in 2016. Our report on disabled passengers' air travel experiences, 'Challenging for Change', has highlighted challenges and identified improvements that can be made.