Caring for all passengers
We're improving the passenger journey - for everyone. Through our Challenging for Change report, we set out to understand the experience of disabled passengers and how we can serve them better.
Our award-winning disability lanyard initiative has opened up our passenger assistance services to travellers with hidden disabilities. And we're continuing to make air travel more accessible through initiatives such as airport tours for children with autism and their families, and Hidden Disability Training for our colleagues.
Learn more about our passenger assistance services