Our customers' needs vary - and so does our support. Tell us what you want to achieve and we'll find the best solution for you. As an international business, we share best practice with our colleagues around the world to deliver expert solutions, wherever you are.
Essential services for your whole portfolio
We can deliver a complete solution - designed just for you. We work in partnership with you to provide support that reflects your values and protects your brand. Our total facilities management services are bespoke to your requirements, with TFM bundles that include planned and reactive engineering works, projects, building maintenance and infrastructure maintenance, helpdesk services, cleaning services and security services. Our TFM solutions will be delivered by one team with a single point of contact. We encompass multiple disciplines to ensure functionality, safety and efficiency of the working environment by integrating people, process and technology.
An efficient way of working
When you work with us, you benefit from our joined-up approach to service delivery and management, which means a more efficient and effective operation for you. Our cloud-based computer aided facilities system, Concept Evolution™, provides you with a single view of all facilities and maintenance activities across your organisation. From maintenance planning, reactive works, and complete asset management to smart, clear analytics through customisable dashboards, Concept Evolution™ optimises the resources and enhances reporting.
Our Helpdesk and CAFM system will become the hub of your operation, allowing you to schedule planned preventative maintenance and take reactive actions. Log, assign and track tasks across all the services with full task auditability, allowing a structured and seamless service delivery.
Our dedicated 24-hour Helpdesk located within our Dublin office is the core of our reactive services and contract operations, giving you access to subject matter experts on all aspects of facilities management. All calls to our Helpdesk are assigned to an appropriate agent guaranteeing a proactive approach to ensuring minimal disruption to your working day. Our OCS Helpdesk puts all our customer support in one place, so communication is seamless, personal, and efficient.
In safe hands
We are committed to health and safety - but don't just take our word for it. Supported by our own in-house reporting methods, we can design a health and safety system that addresses risks specific to your business and provides you with in-depth reporting. We will also work with you to develop robust business continuity plans.
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