Our standard helpdesk solution delivers professional subject matter experts on all aspects of maintenance and engineering and soft services (such as cleaning) who will:
- log requests and initiate actions
- provide facilities information to staff
- communicate between your organisation, us and any third-party contractors
- provide a single point of contact for all service providers
- see requests through to completion, and
- keep the client up to date at every step of the process.
The helpdesk solution also provides management reporting information and dashboards including a full audit trail of all activities.
Computer Aided Facilities Management (CAFM)
CAFM provides a single view of all facilities and maintenance activities across your organisation. It can easily track every location, asset and person.
Concept Evolution™ offers complete flexibility for task assignment, management and completion. It’s designed to streamline planned preventative maintenance tasks as well as reactive tasks.
Our CAFM system also includes a comprehensive helpdesk service which integrates with existing procedures. The helpdesk will:
- log requests and initiate actions, and
- communicate between you, us and any third-party contractors for any emergency activity.
The facilities booking module allows you to book:
- meeting rooms and equipment
- hot desks
- training facilities
- parking spaces, and
- pool cars.
Concept Evolution™ is hosted by us and is web-enabled so there’s no need for you to be on our network.