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Hospitality

Our colleagues are an extension of your brand, entrusted to ensure that the facilities services provided make a positive and lasting impression on your guests and visitors.

Facilities servcies for the Hospitality Industry

In the hospitality sector, our facilities services are designed to enhance and complement the offerings of hotels and hospitality brands.

We focus on delivering services that integrate smoothly with in-house operations. This approach ensures consistency across all guest touchpoints. It adds a layer of guest assurance, continuity, and resilience to the brand’s service offerings, improving the guest experience.

View Facilities Management (FM) or Single-Service solutions below.

Enhanced Guest Experience

Operational Efficiency

Flexibility and Scalability

Sustainability and Environmental Stewardship

Brand Reputation and Trust

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Hospitality FM

Our mission’s BEST strategy and ethos addresses five areas of concern highlighted by industry leaders in reference to facilities management: Experiences, Productivity, Practices, Resilience and Outcomes.

Our Mission & Best Strategy

  • Our services help you create environments that your customers and colleagues can keep coming back to. With careful attention, we take a comprehensive approach to developing and sustaining optimal spaces, considering every moment your people spend within it, ensuring they are provided with the best experiences.

  • We strive to offer optimised solutions to enhance productivity every step of the way. With OCS Advance, our suite of tools and apps, we work smarter to maximise the uptime and longevity of your facilities, providing you with the equipment you need to stay informed about the progress and status of tasks.

  • Our safety-first approach, entrenched in our Code of Conduct and QHSE policies, guides our manner of operating. By prioritising the safety of your colleagues, communities, customers, and the environment, we create the best possible practices that help foster empathetic, secure, and impactful working cultures within your business.

  • We remain vigilant and ensure that we never take the daily operations behind your business for granted. Through acute and alert responses to the unforeseen, along with planned preventative maintenance for regular upkeep, we help your operations remain durable and resilient. In times of crisis, we work with you to ensure the secure emergence of your customers, visitors and colleagues. 

  • We listen to and collaborate with you to understand your mission, forging a collective goal as we work together. By aligning our mission with yours, we adapt and customise our services to uniquely suit your outcomes and goals, assisting you in creating a lasting positive impact on your places and communities.

Services to overcome the challenges of Hospitality

Our job is to help make people and places the best they can be through facilities services that deliver the best outcomes.

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  • Coordinating a hospitality services, from housekeeping to maintenance, demands seamless integration to ensure guest experiences are uninterrupted and of high quality, a complex task in large hotels or resorts with diverse amenities.

  • Ensuring consistently high standards of cleanliness is crucial, particularly in high-traffic areas and guest rooms, to maintain the reputation and guest satisfaction in a sector characterised by fast and efficient turnovers.

  • Balancing the luxury expectations of guests with the necessity for sustainable practices, like energy conservation and reduced carbon emissions, is a growing priority, reflecting the industry’s commitment to environmental stewardship.

  • The upkeep of essential systems such as HVAC, electrical, and plumbing requires meticulous attention to prevent disruptions and ensure guest comfort, a critical aspect of the hospitality experience for loyal and returning guests.

  • Implementing effective pest control strategies is vital in maintaining hygiene standards and protecting the establishment’s image, given the industry’s vulnerability to reputation damage from pest incidents.

  • Managing front-of-house operations, including reception, concierge, and guest services, is vital to creating positive first impressions and enduring guest relationships, necessitating a blend of efficiency and hospitality.

Supporting the Hospitality industry with their sustainability goals

The hospitality industry is increasingly grappling with challenges related to sustainability and Environmental, Social, and Governance (ESG) factors. This sector faces integrating eco-friendly practices while maintaining high service standards, addressing energy consumption and waste management, and meeting the rising expectations of environmentally-conscious guests. 

Additionally, there’s a growing need to balance economic growth with social responsibility, ensuring fair labour practices and community engagement. These challenges require innovative and strategic approaches to manage resources and operations sustainably.

Contact our Hospitality Team

Frequently Asked Questions

  • Certainly. We have case studies demonstrating successful infrastructure upgrades, improved guest experiences, enhanced operational efficiency, and cost savings resulting from effective facilities management initiatives within hospitality and leisure settings. Please get in touch – we’d love to share them with you. 

  • We schedule maintenance during off-peak hours, employ discrete methods, communicate effectively with guests, and strive to minimise any inconvenience while maintaining service quality. 

  • We implement robust security measures, conduct regular safety audits, provide staff training, install surveillance systems, and maintain emergency response protocols to ensure a safe environment. 

  • Essential services include maintenance of guest rooms, landscaping, security, waste management, HVAC systems, and ensuring a well-maintained environment that enhances guest experiences and operational efficiency. 

Connect with your OCS team

We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes and we look forward to connecting with you and your team.

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Responsibility and opportunity for change

OCS is in a position to make a tangible difference for colleagues, customers and communities.