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Health & Aged Care

Our customers expect the highest levels of service as a minimum. From infection prevention to pre-emptive maintenance our services are vital for patient and resident care and colleague wellbeing.

Healthcare facilities services that prioritise patients and professionals

From rigorous, frequent and consistent cleaning using the latest compliant products and methods that meet national cleaning standards to keeping people safe and patients, professionals and guests fuelled with nourishing food, we help keep healthcare facilities running smoothly, around the clock.

Our innovative tech solutions, including autonomous cleaning robots, help achieve efficiencies, while our real-time resource allocation helps get the right people to the right places at the right time.

View Facilities Management (FM) or Single-Service solutions below.
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Healthcare FM

Our mission’s BEST strategy and ethos addresses five areas of concern highlighted by industry leaders in reference to facilities management: Experiences, Productivity, Practices, Resilience and Outcomes.

Our Mission & Best Strategy
  • Caring for people in their most vulnerable moments is an immeasurable task, and we understand how vital it is that both patients and the professionals who work to take care of them have the most comfortable setting to thrive in. Our full-service FM takes into consideration every aspect of their experience, from how they are welcomed at the front desk to the food they eat, ensuring your patients and colleagues receive sensitive and consistent care.
  • In fast-moving and critical settings like healthcare spaces, uptime is imperative. Our suite of apps and tools, Concept Evolution, utilises the power of smart technology to enhance your operations and ensure your vital medical equipment and professionals can work uninterrupted and unhindered.

  • Our safety-first approach, entrenched in our Code of Conduct and QHSE policies, guides our manner of operating. By prioritising the safety of your colleagues, communities, customers, and the environment, we create the best possible practices that help foster empathetic, secure, and impactful working cultures within your business.

  • Healthcare facilities are where societies and individuals go in times of crisis, so these facilities must stay equipped to respond to the call. Through a considered combination of reactive and planned preventative maintenance, our services help your facility remain resilient in delicate times. Additionally, through our experienced hygiene upkeep, our aim is to minimise contamination and prevent infection.

  • A patient’s stay at your facility may have varied outcomes, and we are here to play our part in ensuring they receive exceptional care throughout their stay. With a day-to-day commitment to upholding the highest standards, our skilled team and technology adapt to your needs and visions. This helps your infrastructure and environment be at their absolute best, ensuring the best possible outcome for your patients, their families, and your colleagues.

Overcoming daily challenges for Healthcare

Single-line solutions that help make people and places the best they can be through facilities services that deliver the best experience and outcomes.

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  • Facilities Management (FM) plays a pivotal role in healthcare, ensuring every aspect of a facility operates flawlessly. Our services cover everything from regular maintenance to strategic planning, integral for the sector. This integrated approach streamlines operations, enhancing efficiency and quality of care. Managing each element of the facility, we aid healthcare providers in focusing on their primary mission: delivering exceptional patient care. Our FM teams bring the dedicated expertise of our service lines together in one solution.

  • Effective cleaning is vital for infection prevention in healthcare environments, ensuring patient and healthcare professional safety. Colleagues must uphold stringent hygiene standards, demonstrating proactivity, a deep understanding of the healthcare setting, and empathy towards patients’ conditions. Their role centres on creating a safe, hygienic space in close collaboration with healthcare professionals, accommodating their needs and schedules, and prioritising the well-being of everyone in the facility whilst responding to urgent requests at pace.

  • In healthcare settings, nutrition is integral to patient recovery, underscoring the importance of customised, nourishing meals. Our dedicated team of nutritionists and chefs collaborates to craft meals that cater specifically to the diverse dietary requirements of patients and healthcare professionals. This approach not only aids in recovery but also enhances the overall well-being of those in the healthcare environment. By prioritising nutrition, we support patients’ and colleagues’ physical and mental health.

  • In the healthcare sector, hard services are crucial, focusing on keeping medical facilities well-maintained and fully operational. Our hard services ensure the reliability and performance of essential medical equipment, contributing significantly to the efficient and effective delivery of healthcare services. By optimising physical spaces and maintaining crucial infrastructure, we provide an environment conducive to patient care and recovery, underlining our commitment to supporting the critical operations of healthcare facilities.

  • In healthcare settings, pest control is critical, ensuring a sterile and secure environment for patients and colleagues. Our proactive approach to pest management involves rigorous monitoring and intervention, preserving the cleanliness and safety of the facility. Maintaining these high standards contributes significantly to patient care, underlining our dedication to creating a health-focused atmosphere. This commitment is essential for preventing pest-related health risks and maintaining the overall integrity of healthcare services.

  • In healthcare environments, robust security services are essential, focusing on protecting patients, healthcare professionals, and critical medical resources. Our security teams prioritise safety, demonstrating exceptional skills in maintaining a secure atmosphere. This commitment to security safeguards individuals and ensures the integrity of vital medical assets, reflecting our dedication to supporting the healthcare sector’s crucial needs. Our teams’ expertise in security measures is pivotal in fostering a safe and stable environment for all.

Responsibility and opportunity for change

We support health and aged care facilities to meet Environmental, Social, and Governance (ESG) challenges. Our services focus on efficient resource management, fostering social responsibility, and upholding ethical governance. We help healthcare providers achieve their ESG goals, ensuring a sustainable, inclusive, and well-managed healthcare environment for patients, public and professionals.

Integrating sustainable practices into the supply chain and use environmentally safe packaging

Innovative waste management solutions designed and deployed for healthcare facilities

Investing in, and harnessing technology to improve energy efficiency, such as smart buildings

Environmental

Frequently Asked Questions

  • We offer a comprehensive suite of facilities management services for healthcare, encompassing maintenance, catering, janitorial services, specialised cleaning, security, landscaping, waste management, technical maintenance, and overall facility management.

  • Our services strictly adhere to healthcare regulations and hygiene standards. We follow stringent protocols to maintain a safe and sterile environment, ensuring compliance with all relevant guidelines.

  • We understand the specific requirements of healthcare facilities and work closely with each entity to create customised facilities management plans that address their unique needs and compliance requirements.

  • Yes, we have extensive experience in managing healthcare facilities with a strong focus on patient safety, infection control protocols, specialised cleaning practices, and maintaining sterile environments to ensure patient well-being.

  • We prioritise environmental sustainability by implementing eco-friendly practices, waste reduction strategies, and stringent infection control measures to minimise environmental impact and safeguard patient health.

  • Absolutely. We have dedicated response protocols and trained personnel to handle critical systems in healthcare settings, ensuring swift responses to emergencies and minimal disruption to patient care.

  • We have successfully completed facilities management projects for various aged care facilities and hospitals. We can provide references or case studies demonstrating our expertise and successful implementations in the healthcare sector. Please get in touch – we’d love to share them with you.

  • Safety is our priority. We conduct team training, adhere to strict safety protocols, and implement measures to ensure the safety and well-being of residents, patients, and healthcare teams during all facilities management operations.

Connect with your OCS team

We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes and we look forward to connecting with you and your team.

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Responsibility and opportunity for change

OCS is in a position to make a tangible difference for colleagues, customers and communities.