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Computer-Aided Facilities Management from OCS

Concept Evolution powered by FSI

OCS New Zealand supports our customers to keep their facilities operating at peak efficiency through the combination of our 24/7 helpdesk service and our market-leading computer-aided facilities management (CAFM) and integrated information management systems.

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Facilities Management Solutions - 24/7 Helpdesk

Our facilities management helpdesk provides our customers with a personalised, professional, efficient and value-adding service. The team handle telephone calls, portal requests, and emails, giving you complete confidence that your service requests will be dealt with effectively and ensure that you remain fully informed while your request is fulfilled.

The OCS New Zealand helpdesk, working alongside our local and customer-specific management teams, use our award-winning and market-leading CAFM solution, Concept Evolution, to ensure that all our customers benefit from the consistent service-excellence that is expected from OCS.

Custom software for your facilities management

Concept Evolution is tailored to suit the specific management and operational needs of each of our customers. It provides a robust, efficient, flexible and collaborative tool through which OCS can assist with planning budget, management, monitoring, auditing and reporting on all aspects of our service delivery in real-time.

Through customer-specific, securely accessible web-portals, Concept Evolution provides our customers a comprehensive view of every aspect of facility data and performance for all services that OCS is responsible for managing or delivering to our customer; a 'single version of the truth'.

The data we collect, analyse and report through Concept Evolution provides a range of immediate and longer-term benefits to a facilities manager and their team. These benefits include complete peace of mind regarding statutory compliance and future asset management and life cycle replacement budget expectations, creating advantage of more informed decision-making for your facilities management.

Benefits of the OCS CAFM solution to your organisation

A small selection of the benefits that OCS New Zealand can offer facility managers through the functionality of our Concept Evolution system include:

  • Tailored and automated workflow to ensure consistently efficient service delivery and timely communications
  • Robust asset management including asset register, asset condition monitoring, asset criticality-based prioritisation, performance, and cost reporting to support asset replacement decision-making
  • Planned preventive maintenance (PPM) and scheduled task management aiding real-time compliance monitoring and reporting including specific Building Warranty of Fitness (BWOF) and Independent Qualified Person (IQP) services management
  • Reactive task management, monitoring and closure combined with real-time performance reporting against defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Dynamic and flexible work scheduling and real-time data capture from our technicians through smart device connectivity
  • Sub-contractor management, performance monitoring and reporting
  • Customer access through secure web-portal to log requests, check progress and obtain powerful management information (MI) reports through tailored dashboards, presenting all your facilities data in a single, flexible view
  • Automated management of spares inventory and stock to ensure minimal downtime of critical assets and systems, mitigating the impact to your business operations
  • Instant and powerful reporting functionality available to facilities managers through the secure web portal and tailored dashboards to show you what is most important for your specific facilities
  • Power BI analytics and reporting functionality to provide further added value
  • Integration with other systems and technologies, including building management systems (BMS) and IoT (internet of things) sensors to drive continuous service enhancements and efficiencies

By working with OCS, you will benefit from our continuing investment and enhancement of our CAFM system and the increasing range of value-adding functionality that our Concept Evolution solution offers.

If you would like more information or to request a free demo, call us on 0800 627 630 or email us at enquiry@ocs.co.nz.

It all starts with a conversation. Tell us what you need.

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