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Facilities Management

Integrated facilities service solutions to optimise your industry, workplace, destination or venue for private and public sector customers.

Facilities Management for private and public sectors

What sets our Facilities Management service apart is our emphasis on bespoke service delivery, tailored to the unique requirements of each sector we serve. This isn’t just about cleaning or building maintenance; it’s about understanding the specific dynamics of environments like hospitals, schools, airports, and shopping malls, and adapting our services to optimise their functionality and impact.

Our approach is grounded in learned and thorough understanding of the different challenges and needs of each setting, ensuring that our facilities management goes beyond routine tasks to truly enhance the user experience in each space.

With 25 branches nationwide across Aotearoa New Zealand and a team of over 3,500 Kiwis, you can trust OCS to ensure a professional facilities management programme that meets your needs and takes the hassle out of managing and maintaining your facilities.

Facilities Management and integrated solutions for the private sector.

Facilities Management and integrated solutions for the public sector.

In-house self-delivered service expertise.

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It’s our OCS colleagues that make the difference

OCS colleagues naturally embody a sense of ownership and pride in their work, reflecting our core values of Trust, Respect, Unity, and Empowerment. These principles guide them to do the right things in the right way – the OCS way.

Our team take personal responsibility for the quality and outcomes of their work, treating each task and environment with the care and attention it deserves. This intrinsic sense of pride and ownership, supported by appropriate training, enables them to deliver services that consistently exceed expectations. Their commitment is a testament to the unique culture at OCS, where every colleague plays a vital role in our collective success and the satisfaction of those we serve.

Facilities Management Services | OCS New Zealand

Facilities Management Solutions – 24/7 Helpdesk

Our local, 24/7 facilities management helpdesk provides our customers with a personalised, professional, efficient and value-adding service. Whether it is scheduled PPM (planned preventative maintenance) or reactive maintenance, you can rely on our helpdesk which gives you access to certified builders, electricians, plumbers and much more. We operate within strict service level agreements (SLAs) for all of our customers to ensure that work is always completed to the highest standards and within the timeframes that suit your organisational needs. As our customer you will receive email and phone updates regarding the status of the job, and confirmation when the work is completed, giving you complete confidence that your service requests will be dealt with effectively and ensure that you remain fully informed while your request is fulfilled.

By working with us OCS, you will be supporting the New Zealand community, receiving local expertise, backed by our Global organisation.

Private Sector Facilities Management

Find out more about our sector-specialist teams and experience for the private sector.

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Public Sector Facilities Management

Find out more about our sector-specialist teams and experience for the public sector.

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Facilities Management + ESG

We are constantly taking steps to reduce our impact on the environment – and can help you achieve your sustainability goals, too. We use microbial and bio (green) products as much as possible, never use phosphates or aerosols, and select cleaning products that are effective, well-priced and most importantly, have evidence-based eco-credentials.

Committed to sustainable practices in facilities management, prioritising energy efficiency, waste reduction, and the utilisation of eco-friendly materials and technologies.

Creating inclusive and safe work environments, promoting wellbeing and professional development opportunities for all colleagues.

Ensuring transparency, ethical practices, and compliance with legal and regulatory requirements across all facilities management operations.

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Facilities Management + Technology

Our award-winning computer aided facilities management software, Concept Evolution, allows you to view all aspects of facilities management and maintenance activities across your organisation in one, easy to use portal, utilising leading technology and innovation practices.

The data we collect, analyse and report through Concept Evolution provides a range of immediate and longer-term benefits to facilities managers and their teams, allowing for better decision-making across all aspects of facilities management. These include complete peace of mind regarding statutory compliance and future asset management, and life cycle replacement budget expectations.

Our facilities management service includes advanced building intelligence to analyse vast data sets, providing insights for strategic decision-making.

Artificial intelligence automates routine tasks in facilities management. From predictive maintenance to efficient resource allocation.

Enhanced efficiency and sustainability of facilities including the use of intelligent control systems for lighting, heating and air conditioning.

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Accreditations & Certifications

Industry-specific accreditations and certification enabling our teams to deliver consistency, compliance and best practice.

Frequently asked questions for FM

  • We offer a comprehensive range of facilities management services, including property maintenance, cleaning services, grounds maintenance, waste management, technical maintenance, and overall building management.

  • Yes. The public sector, incorporating healthcare, government and education, forms a significant part of our business, where we have an extensive in-house team and decades of experience.

  • We employ centralised management systems and streamlined processes to ensure consistency across multiple properties or locations. Our integrated approach facilitates efficient communication and standardised service delivery.

  • Absolutely. We understand that different businesses have unique requirements. We work closely with each client to tailor facilities management plans that align with their specific needs, industry standards, and preferences.

  • Yes, we have extensive experience in managing sensitive facilities and adhere to strict security protocols and confidentiality agreements. Our teams are trained to handle confidential information with the utmost discretion.

  • We implement stringent quality control measures, regular inspections, and ongoing team training to maintain consistent service quality. Our focus on efficiency and performance metrics ensures optimal service delivery.

  • Absolutely. We keep abreast of industry regulations and standards, ensuring that our facilities management services comply with all relevant guidelines to support our clients’ compliance efforts.

  • Certainly. We have a track record of successful facilities management projects within the private sector, and can provide references or case studies demonstrating our expertise and successful implementations. Please get in touch – we’d love to share them with you.

Connect with your OCS team

We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes and we look forward to connecting with you and your team.

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Facilities Services delivered as a single-line solution

Seeking a single-service solution? View our core services here.

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