The benefits to the client
OCS has provided cleaning services to Masterton Medical since 2006. Over this time, we have established a mutually beneficial relationship, the key to which is our proactive contract management approach. Through frequent engagement with key client stakeholders we ensure we have a grasp of their evolving needs, anticipating requirements and delivering on them.
Our experience in the health sector includes over 17 years servicing Masterton Hospital for Wairarapa District Health Board. Now based on Masterton Hospital grounds, Masterton Medical Centre benefits from our existing presence on site, which includes our OCS Health Team at the Wairarapa DHB and the branch office for our local OCS Commercial Team. Having our local and contract management teams in close proximity to the site ensures frequent communication and interaction with the client. It also provides the assurance of ample resources, with access to the wider local labour pool and backup equipment if required, as well as additional eyes and ears on the ground to identify and report any visible facilities maintenance requirements, and increased security onsite after hours.
In early 2014 the centre relocated to Masterton Hospital following a fire. The new location, in a much older building, had an immediate impact on the cleaning services the client required. OCS acted swiftly, reworking the specification in collaboration with the client to provide consistent service throughout the upheaval and ensuring the new location was cleaned to the client’s expected service standards.
Throughout our relationship with Masterton Medical we have shared their vision of exceeding patient expectations with a pristine health care environment. This has been evidenced with an average Quality Audit score of 95%, and recognised with a BSCNZ Clean Sweep Award in 2016. We look forward to continuing this successful relationship, to provide Masterton Medical Centre with ongoing improvements based on an in depth and ongoing understanding of their needs and expectations.