The requirement was for entry control and manned guarding, effectively patrolling the site and responding to and reporting any incidents. The New Covent Garden Market's main entrance is open 24 hours so the Market site can be accessed at any time night or day. The fruit and vegetable and the flower market wholesalers trade between midnight and 10am Monday to Saturday. The wholesale distributors operate 24 hours with office hours between 7am and 3pm.
The Market is a busy, commercial site which places the utmost importance on the health and safety of all employees, tenants, customers, suppliers and all other people affected by the Market's activities. This is especially important overnight when there are large numbers of forklift truck and commercial vehicle movements.
The OCS solution
OCS supplies 1,700 hours a week of manned security operation to CGMA which includes management/supervision and officers. As the service has evolved, OCS also supplies dedicated infringement officers to deal with parking violations within the Market area.
The benefits to the client
All staff receive regular training in health and safety matters and the CGMA excellent safety record is attributable to the cleanliness and good management of all areas of operation. Ongoing staff development is a major feature of operational management.
OCS is supporting the market with the transformation being undertaken, with the entire complex being refurbished or rebuilt. A further new service of traffic marshalling, due to the site and plant machinery on site, is due to start in the very near future.
Since taking over the contract, the service level agreement percentage score has risen from 80% to 93%, with improvements most notably in the frequency of supervision visits and external management support, along with response to incidents, effective patrolling and general customer care.