The benefits to the client
Reduced stewarding costs
By providing a flexible resourcing programme based on ticket sales and crowd risk dynamics, we've reduced stewarding costs at the venue by 30 percent.
Annual spend savings
We re-engineered services sub contracts, resulting in a 15 percent annual spend saving for Surrey County Cricket Club.
Positive impact on carbon footprint
Our team instigated a successful recycling programme that recycles over 50 percent of waste generated during events. This accounts for 35 tonnes over the course of a Test match.
Improved visitor experiences
We implemented a programme that trains our colleagues to focus on customer service, attention to detail and fully understanding how their actions affect visitor experiences.
Enhanced service through new technology
We installed a complete computer aided facilities management (CAFM) package, which includes helpdesk and scheduling of works functionality. The software has been integrated into the club systems. Club colleagues have access, which allows them to easily book in visitors, make requests and log calls.
Integrated service delivery
Our one-team approach means all colleagues are integral and identifiable members of the club team.