To provide security services to this 24-hour operation with complex health and safety considerations.
The OCS solution
Initially supplying a manned security operation totally 1,700 hours a week, we worked with the authority to understand their needs and evolve our service.
As well as entry control and manned guarding, patrols and incident response, we now employ dedicated parking infringement officers to keep the market moving. We also provided traffic marshalling during the market's refurbishment to deal with plant machinery on site.
Our colleagues receive regular health and safety training, resulting in an excellent safety record. The service level agreement score has also risen from 80% to 93% - most notably in management support, incident response and customer care.