Northgate Information Solutions is a specialist software provider, with a portfolio that includes data centres and outsourced payroll processing operations. It needed a partner to manage and rationalise over 100 service contracts, allowing it to concentrate on its core business.
The brief
To simplify the provision of facilities services at Northgate sites in the UK by acting first as a managing agent and then as a single supplier.
The OCS solution
We began working with Northgate as a managing agent. Over the course of five years, we have transitioned to a single managing contractor as old contracts expired or were terminated. Today, we supply services including cleaning, post and porterage, horticulture, catering and helpdesk.
Our ability to deliver services in house gives us greater control over costs and standards. Our colleagues are focused on delivering excellent service to our customer and our customer's customers. Northgate also benefits from our expertise in areas such as energy management and carbon reduction.
Both Northgate and OCS have demonstrated their ability to listen to each other, take a few risks together, and make tough decisions where necessary. Linked with strong teamwork, mutual flexibility, and respect for each other’s views, we have a partnership that continues to stand the test of time and grow way beyond our expectations