Rhiannon Raymond-Hill, HR Business Partner, Business and Industry, went back to the floor recently when she joined a mobile cleaning team for a day.
Working alongside Sharon Latibeaudiere, a member of the mobile cleaning team, the first stop was a client in Leicester where they carried out an office and financial high street premises clean, leaving the site with everything in order for office workers and customers.
The next stop was a client building in Leicester where Sharon and Rhiannon conducted a health and safety audit and a cleaning standards audit. The results were then discussed with client to ensure continued excellent service delivery. It was then off to Cannon Hygiene in Leicester for a regular office clean, where the resident cleaning operative was on annual leave.
Next on the schedule was a client site in Birmingham, where OCS also delivers security and cleaning services. Here, Rhiannon and Sharon and with the on-site OCS cleaning supervisor, Shameem Akhtar.
At the end of her day, Rhiannon said ‘The cleaning team are often referred to in the media as the invisible workforce, I was proud to see our teams were not invisible. We were greeted by our clients with respect and they were genuinely pleased to see us.
‘Sharon was working hard to give the best service to the clients and it was clear she had well-developed relationships, even though her visits were irregular as the ‘cover cleaner’. She was an advocate of OCS, and her smile was infectious, even when we were tired.
‘At WSP I worked with the onsite supervisor as if I was a new team member; she was kind, patient and gave clear instructions. She was pleased to work for OCS and proud to offer the service to WSP. Her cleaning cupboard was the neatest I saw on the day.’
The sling was invented by Dr Huw Martin Thomas who has worked in scientific research for 34 years and has been confined to a wheelchair through disability for over 30 years. “As a passenger with reduced mobility myself,” commented Dr Thomas, “I understand how important it is to feel safe and dignified when transferring into my seat on the aeroplane. The design of the travel sling means that the handlers at the front and back can lift me using two handles each without having to hold on to me.”
Claire Longden, Airport Security and Regulatory Manager for Manchester Airport, said: “We are constantly on the look out for innovations that will improve our customers’ experience. The Promove sling is a fantastic idea that will make a difference for both customers and the Health and Safety of OCS staff. It is great news that we are the first airport to have Promove in use."
OCS PRM customer care agents at Manchester Airport have welcomed the Promove travel sling as it reduces their risk of muscular skeletal injury and helps them to greatly improve the passenger experience. The sling facilitates lifting in confined spaces as weight is distributed and up to four operatives can be involved in the lifting process for heavier passengers.
OCS aims to use the Promove sling at other major UK airports where the company provides PRM services, including Manchester, Birmingham, Bristol, Liverpool, Leeds and East Midlands. The business has been providing services for passengers with reduced mobility at UK airports since 1992 and currently assists over one million passengers a year. With over 50 years’ experience of working in partnership with airports and airlines, OCS provides a range of bespoke services to the industry, achieving improved standards and delivering value.
OCS currently provides assistance to passengers with reduced mobility at 10 EU airports: Gatwick, Manchester, Birmingham, Bristol, Liverpool, East Midlands, Belfast, Dublin, Cork and Shannon.