OCS is rolling out a lightweight harness known as the Ramble Tag to help visually impaired users of its PRM (Passengers with Reduced Mobility) services.
The device, created by Tom Forsyth, himself visually impaired, and his neighbour, Laura Maclean, was promoted in the media and on social media following its launch at Bristol Airport. It has been in use at Glasgow Airport since October last year.
The Ramble Tag is a lightweight harness worn by a guide on their upper arm, offering a handle as an alternative to linking arms. According to Matthew, '90 per cent of passengers love it', while a minority choose to be led in the traditional way.
Mark Gregory, Director, Aviation, said: "We are always looking to improve customer service and this is a good example of how a simple innovation can make a difference."