We provide aviation support services looking after aircraft, airports, and above all, passengers, in many different ways and in dozens of locations every day. With over 50 years of aviation experience, we combine global expertise with specialist knowledge and world-class resources to deliver supply chain solutions across the full spectrum of airside and landside support services. We’re the leading provider of aircraft cleaning, passenger assistance (assisting passengers with reduced mobility - PRM) and laundry services to the aviation industry within the UK, and our aviation footprint includes overseas operations in Europe, Singapore, Australia, New Zealand and India.
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Our aviation support services expertise
We’re experts in delivering facilities management solutions for passengers, airports and airlines on a global scale, and committed to providing sustainable solutions which improve service whilst reducing time and cost.
Aviation support services
Excellent passenger experience
We understand what to do to achieve an excellent passenger experience. Our report ‘Challenging for Change’ is based on our robust review of the entire customer experience for disabled airline passengers, resulting in recommendations to improve the user experience and our services. We’ve been recognised in partnership with Gatwick Airport as winners of the Dementia Innovative Award 2016 for our disability lanyard initiative, and helped them achieve an Autism Friendly Award in 2016.
Challenging for Change report
Investing in our colleagues
Our specialised training now includes Dementia Friends Training and all Gatwick departure lounge hosts must achieve NVQ Level 2 certificates in Dementia Care. This investment in our colleagues has led to an increase in colleague retention rates, reducing recruitment costs, and providing our clients with an experienced, highly trained and committed team who work hard to exceed your customers’ expectations and boost perceptions of your brand.
Passenger assistance
Improving operations
We use the latest technology to improve operational efficiencies, with barcoding for wheelchairs that tells us their location and what condition they’re in – this means quicker service delivery, and a better passenger experience.
All of these things enable us to be a global leader in the design, management and customer centred delivery of complete aviation facilities services management.
Whether you’re looking for services for airports or airlines, we can help you improve everyone’s journey.
We deliver a comprehensive range of aviation services
These include cleaning, security, catering, building management and passenger assistance and services for airports, airlines and passengers. We’re the leading provider of aircraft cleaning, passenger assistance and laundry services to the aviation sector in the UK. We build partnerships with our clients to improve standards across all services and reduce costs, to ensure passengers experience a world class journey.
Global expertise, delivered locally
Our staff engagement strategy ensures we retain highly-trained staff, with the ambition, vision and skills to provide services to highest standard for airlines and airports. Standards of service are extremely important to us. We develop long term working relationships which really make a difference to service delivery, efficiency, cost and customer satisfaction. We know that travelling through an airport can be a stressful experience. Our colleagues are there to make the journey smoother.
Airport facilities management services
Helping to create a more sustainable aviation industry
We’re committed to the continuous development of energy-efficient and sustainable operations across all of our aviation services. We work with partners throughout the supply chain, driving value by managing relationships and developing sustainable networks. We take care of the environment in a number of ways, including use of electric and low emission vehicles, implementing efficient routes around the airport to prevent energy wastage and use of chemical-free cleaning products.