Healthcare

Solutions designed to contribute to healthy and safe patient outcomes

Everything we do is designed to improve the overall patient experience and aid recovery, including: catering services and menus created to appeal to a wide variety of cultures and diets, supporting patient nutrition, recovery and wellbeing; cleaning and hygiene regimes with a clear focus on infection control; and security services designed to keep patients, staff and visitors safe, and protect buildings and assets.

Your patients will feel better faster, allowing you to achieve your objectives including reduced waiting times for beds and fewer delayed transfers of care.

Taking care of facilities services leaving you to focus on your patients

We take on the full range of facilities services for hospitals and healthcare providers. We work with you to develop an integrated solution that provides in depth management reporting, clear and easy channels of communication and value for money across the contract. At Central North West London NHS Foundation Trust we take care of a suite of services including cleaning, portering and security. The complex nature of the trust means that our services need to be reliable, consistent and of a high quality, with structured reporting against KPIs and feedback. We focus not only on the delivery of our services, but the outcomes and overall patient experience.

Preventing the spread of infection

We're experts in delivering meticulous cleaning services that meet the requirements of hospital and healthcare environments. OCS is at the forefront of hospital infection prevention and control, due to our sector expertise, skilled workforce and pioneering approach to specific cleaning technologies and methodologies. That's why we provide cleaning services for NHS Property Services at around 900 separate locations across England.

Meeting your hospital and healthcare catering requirements

We have vast experience in catering for patients, staff and visitors. Our focus is on patient nutrition - providing great choice for a range of different cultures and specific dietary requirements. We provide appetising menus designed to aid recovery. We also support staff and visitors - providing cafes and restaurants - and partner with high street brands to provide convenient on-site retail outlets, including WHSmiths, Costa and M&S 'Food to go'. This increases productivity, with staff being able to stay on site for breaks, and provides our clients with a commercial opportunity by increasing revenue.

Portering, reception, helpdesk and support services

We can also provide a number of support services for healthcare providers that are delivered in addition to our catering, cleaning and security services. Our teams are often the first people that your patients and visitors will encounter, whether it's a hospital receptionist to greet them as they arrive, a porter that assists them from their transport to the ward, or a security guard conducting regular patrols, our teams are friendly, professional and trained in patient care. They're usually the first port of call for directions and general questions too.

Hospital reception

Our hospital receptionists are trained to greet visitors, check them in, and assist them in reaching their desired destination. Following client-specific training they have the knowledge and understanding to ensure your visitor's experience is a positive one. If required, you will find our receptionists are happy to call for assistance from our other service employees, such as hospital porters or security, or point you in the direction of one of our catering outlets for a cup of tea or snack.

Our multi-skilled receptionists may also undertake other duties, such as:

• administrative work
• call handling
• mail services
• fire wardens, or
• key handling for 24-hour receptions.

We focus on maintaining patient dignity and carrying out duties efficiently and effectively, whilst maintaining a friendly attitude.

Porter services

Our porters are responsible for providing a proactive and responsive service that not only includes assisting patients but also the scheduled, routine or urgent distribution of stock and non-stock items, equipment and furniture, pharmaceuticals, specimens and clinical items.

Depending on your healthcare environment, we also make sure that our porters receive training in: mental health awareness; patient care; first aid; and managing conflict and violence awareness.

Additional services

Our multi-skilled staff can also offer:

• security - including patrols, CCTV monitoring, escorting staff and incident investigation
• internal post sorting, delivery and security checking, and
• internal post delivery between buildings and sites.

Sustainable and value-added services for healthcare trusts

At Lancashire Care NHS Foundation Trust we're helping the trust with their sustainability projects and patient wellbeing. We sponsor and provide support for the trust's 'Grow Your Own' project, which is led and managed by Red Rose Corporate Services (RRCS), where healthcare service users, community members and the OCS team work together to grow organic food.

This allows the trust to introduce locally grown, best quality fresh ingredients for patient meals, and promote sustainable, healthy living for service users and the wider community, as well as encouraging both mental and physical health and wellbeing for service user recovery.

All of the produce grown is provided to the kitchen to be used in patient and staff catering, reducing food miles, costs and waste, and helping the trust to meet its sustainability targets and demonstrate its environmental responsibilities.