OCS provides essential facilities support services at some of the biggest and most iconic venues and destinations across the UK. From world-class sporting venues like Wembley Stadium, to music and entertainment destinations, to visitor attractions, our expert teams help to ensure the best possible visitor experiences.
Contact our venue facilities services team
We have over a decade of experience in providing these essential support services in the leisure, entertainment and sports sectors. Our core service offerings cover event security and stewarding, alongside cleaning and waste management. We tailor these services to the specific needs of each client to ensure the perfect level of support and best possible customer experience at hundreds of events every year.
Stadiums, venues and arenas
Our work at major sporting events is testament to our expertise and professionalism in venue support services. OCS teams support every England football game, the FA Cup final and at county cricket and international test matches at the Kia Oval. We also provide event security and stewarding services for one-off world-stage events such as marshalling at the Tour de France with our flexible and experienced teams.
You’ll also find our teams working to provide first class experiences at the O2 Arena, Liverpool Echo Arena and Birmingham’s NEC, where we’ve increased the customer service standard from ‘good’ to ‘great’.
In the leisure sector, we provide specific expertise that meets the precise needs of some of the world’s biggest tourist attractions. Both the London Eye and Madame Tussauds benefit from our hand-picked and specially trained stewarding and security staff who look after visitors, welcoming them, answering their questions, and making them feel safe as they enjoy the attractions. We also provide the latest technology in combination with our expert teams - our digital security system enhances the safeguarding of valuable exhibits on display at the National Portrait Gallery.
Enhancing the customer experience with integrated facilities services
We’re experts in the provision of integrated facilities services and our customer-centric approach to service delivery makes us the ideal partner to create an outstanding customer experience for your visitors. Working in close partnership with the NEC Group, we provide security, event stewarding, traffic and car park management, portering, cleaning, waste management and helpdesk services. By developing an integrated solution to their operational challenges, we’ve improved the efficiency and standards of cleaning, introduced sustainable operations, and recruited and retained the best stewarding and security teams. This has helped the NEC Group maintain its status as one of the world’s leading venue management companies.
Highly trained, customer experienced event stewarding and security teams
We’re the industry’s leading stewarding and security provider. We’re dedicated to training and talent management to provide you with talented, motivated and customer focused teams to welcome and look after your guests and ensure they have the best entertainment experience while visiting your venue. Our stewarding and security teams completely understand what makes the visitor experience exceptional.
We operate flexible staffing arrangements to ensure we have a suitable presence and the capability to look after the public at peak times. At sporting events and entertainment events such as concerts, there’s only a short window of time to get visitors in and out of stadiums and arenas safely and responsibly. Our teams are experts at ensuring your customers’ safe access and exit of the venue, which adds to the whole customer experience. We have industry-leading experts on hand to help plan events or advise you how best to utilise stewarding and security teams. All our security staff are Security Industry Authority (SIA) licensed.
In addition to protecting the health and safety of your visitors, our expert teams provide excellent customer service. They’re often the first point of contact for your visitors. With in depth training and detailed knowledge of your venue, our teams welcome your guests, answer any questions they have, and point them in the right direction. We’re all about enhancing the visitor experience at your venue.
Event stewarding and security
Securing your venues and ensuring a safe experience for visitors
In addition to manned security, we also partner with security technology vendors to offer our clients the latest in security systems, as well as in house control room and CCTV monitoring services, and car park management. Large stadiums, venues and arenas, require a robust security presence. Our security services are designed specifically for each client. We look after high profile venues and events, and provide 24/7 security solutions, 365 days a year.
Security services
We’re committed to sustainable practices
At the NEC Group, our waste management operation achieved zero waste to landfill in just two months. We provide sustainable service solutions that contribute to meeting your environmental goals and responsibilities.
Waste management and recycling
Supporting the communities in which we work
We also provide apprenticeship opportunities within the sports, leisure and entertainment sectors, supporting the communities we work in and with. We attract and retain the best talent, and can offer jobs to our apprentices at the end of their qualifications.
Case study
The Kia Oval
The Kia Oval is a 25,500 capacity cricket ground in London, home of Surrey Cricket Club and host to a number of international matches. We provide a range of services at the ground, including:
- facilities management
- cleaning
- waste management
- traffic management
- security, and
- event stewarding.