Passenger Services
Experienced aviation services to enhance airport journeys for your customers, especially for those Passengers with Restricted Mobility (PRM).
Airport services for passenger convenience
Our global presence in the aviation sector allows us to bring local insights and expertise to every service we offer, ensuring that we meet the specific needs and expectations of airports and airlines worldwide. OCS’s commitment to excellence in aviation services is evident in our dedication to passenger comfort, stringent adherence to safety protocols, and our continuous pursuit of sustainable and innovative service solutions.
Passengers with Reduced Mobility (PRM) Assistance
Security and baggage screening services
Porterage and logistics services
Cleaning and hygiene
Information and wayfinding
OCS Passenger Services in Numbers
We’re on a mission to make people and places the best they can be and we understand the critical importance of maintaining the functional environments for people to travel.
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60yrs
Experience within the aviation industry
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3m+
Passengers assisted globally each year
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60+
Aviation and airline customers globally
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2500+
Trained and qualified aviation operatives
Sunflower Lanyard scheme for hidden disabilities
We’re proud to have been involved in helping create and launch the globally recognised Sunflower Lanyard Scheme. The scheme, a collaboration devised at Gatwick Airport in 2016, assists individuals with hidden disabilities in public spaces like airports. A sunflower lanyard signals to OCS colleagues and others that the individual may need additional support, understanding or time.
This discreet yet effective tool helps make spaces more inclusive and accessible for those with non-visible disabilities. Initially introduced at Gatwick Airport, the scheme has gained wide recognition and adoption, allowing people with hidden disabilities to subtly communicate their need for assistance.
Technology airport and aviation support services
The innovative use of technology helps us deliver consistent, reliable services that ensure passengers have the very best experience in your airport.
For example, locating wheelchairs and equipment in a busy airport can lead to delays for passengers and airlines, so we use a barcoding system to locate them quickly. We also use beacon technology to track equipment and assets within the airport, while our optimised, real-time resource allocation system ensures we have the right people with the right equipment where they need to be to meet passenger needs best.
Customer success and outcomes
Discover all that we’re doing in helping people and places across the world be the best they can be.
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Aviation | Contract Win | Passenger services | Scotland
Edinburgh Airport appoints OCS to support passengers with reduced mobility
Edinburgh Airport has chosen OCS to ensure that passengers with reduced mobility receive specialist support.
Aviation Team
30 Nov, 2023
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Accessibility | Aviation | Innovation
OCS: Pioneers of the Sunflower Lanyard Scheme
OCS pioneers the globally recognised Sunflower Lanyard Scheme for Passengers with Restricted Mobility.
DE&I Team
04 Jan, 2024
Passenger Services + ESG
We are constantly taking steps to reduce our impact on the environment and can help you achieve your sustainability goals, too. We use microbial and bio (green) products as much as possible, never use phosphates or aerosols, and select cleaning products that are effective, well-priced and most importantly, have evidence-based eco-credentials.
Accessibility for all passengers, including those with reduced mobility or hidden disabilities, through initiatives like the Sunflower Lanyard Scheme.
electric or hybrid vehicles for passenger and staff transfers, significantly reducing carbon emissions.
Waste management strategies at airports, focusing on increasing recycling rates and reducing landfill waste.
Passenger Services + Technology
OCS’s aviation services utilise advanced technology to improve efficiency and security in airport operations. Our focus on digital innovations aids baggage handling and passenger flow, ensuring a safe, hassle-free airport experience.
Internet of Things (IoT) systems for real-time surveillance of airport activities, including baggage handling, maintenance, and security, ensuring operational efficiency and safety.
Incorporating biometric recognition technologies for streamlined passenger identification and boarding.
Artificial intelligence and machine learning to optimise passenger movement in airports, minimising queues and prompting intervention.
Accreditations & Certifications
Industry-specific accreditations and certification enabling our teams to deliver consistency, compliance and best practice.
Frequently Asked Questions
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We offer a range of airport assistance services, including meet and greet services, baggage handling, wheelchair assistance, fast-track security clearance, lounge access, and personalised assistance for smooth travel experiences.
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Absolutely. We provide specialised assistance for travellers with reduced mobility or special needs. Our team is trained to provide wheelchair assistance, escort services, and tailored support to ensure a comfortable journey.
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Yes, we provide fast-track services to expedite security and immigration processes, reducing wait times and ensuring a swift passage through these checkpoints for a stress-free travel experience.
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Certainly. We have received positive feedback and testimonials from numerous travellers who have utilised our airport assistance services, showcasing their satisfaction and enhanced travel experiences.
Contact your OCS Aviation team
We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes and we look forward to connecting with you and your team.