Highly trained and experienced teams
Our highly trained and experienced passenger services teams are dedicated to improving the passenger experience at every stage of the journey.
All our customer care agents are highly trained, courteous and polite and have the expert knowledge required to create exceptional passenger journeys. This includes having multilingual colleagues to support passengers in their native language where required. We set a high level of standards when it comes to uniforms, so everyone is presentable and approachable. All our team are also provided training on hidden disability awareness.
Broad range of passenger support services
We provide exceptional customer service across the passenger journey through the management of the concierge, passenger services and information desks.
Our professional team provide the following services and support to passengers:
- Passenger interaction
- Passenger assistance
- Way finding
- Meet and greet
- Meet and assist
- Luggage and left luggage
- Lost property services
- Personal shopper
- Liquid compliance
- Airport baggage restrictions
- Onward travel assistance (flight connections)
- Transport links assistance (travel assistance)