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Aviation

Trusted by over sixty airlines and airports, we’re delivering aviation facilities services throughout the globe and across the UK. Our responsibility is to prioritise the passenger experience, through flexible and resilient solutions.

Aviation services

OCS provides facilities services for airlines and airports, including Passengers with Reduced Mobility (PRM) assistance, porterage, cleaning, security and baggage screening services, aircraft secure cabin cleaning, security services and immigration presentation. Through our services we strive to support UK airports and airlines in getting their passengers to the right place on time, every time.

View Facilities Management (FM) or Single-Service solutions below.

Passengers with Reduced Mobility (PRM) services

Laundry and logistics services

Warehouse and supply chain management

Terminal, Hangar, property and specialist cleaning

Hold and unusual baggage scanning and screening

Immigration presentation, passenger services and information desks

Contact our Aviation Team

Aviation Facilities Management

Our mission’s BEST strategy and ethos addresses five areas of concern highlighted by industry leaders in reference to facilities management: Experiences, Productivity, Practices, Resilience and Outcomes.

Our Mission & Best Strategy

  • We deliver integrated FM services to the aviation sector to ensure that passengers and colleagues feel secure and welcomed in the airports, lounges, and terminals we serve. We assist in creating spaces that attract and retain the right personnel, making passenger journeys can be the best they can be

  • In bustling, capital-intensive environments such as airports, unforeseen downtime presents a genuine risk. Our people and technology play a key role in mitigating that risk. Whether alerting our skilled cleaners to spills in restrooms or aiding you in monitoring energy usage to future-proof your facility, our technology illuminates pathways to enhance productivity.

  • Our safety-first approach, entrenched in our Code of Conduct and QHSE policies, guides our manner of operating. By prioritising the safety of your colleagues, communities, customers, and the environment, we create the best possible practices that help foster empathetic, secure, and impactful working cultures within your business.

  • Airports can be unpredictable spaces, occasionally serving as the stage for global emergencies. We are here to assist you through both significant and routine events, employing a custom-designed blend of reactive and planned preventative maintenance, as well as diligent hygiene and security upkeep. Our goal is to ensure comprehensive coverage, maintaining the resilience of your facility.

  • We strive to ensure that take-offs and landings proceed as smoothly as possible, with meticulous care for all processes and individuals in between. Our persistent attention to detail, well-trained colleagues, and technology are the hallmarks of our collaboration with you, sharing a common vision to deliver the best possible outcomes.

Overcome challenges in aviation through our services

Our job is to help make people and places the best they can be through facilities services that deliver the best experience and outcomes.

Contact Our Aviation Team

  • FM services streamline operations, can reduce costs, and improve efficiency. Managing various operational aspects, we help airports and airlines focus on their core activities, enhancing overall performance and passenger satisfaction.

  • Airports and airlines require stringent hygiene standards to ensure passenger safety and comfort. Our cleaning services are designed to meet these high hygiene standards, maintaining a pristine environment in terminals, lounges, and aircraft.

  • We provide a wide variety of catering solutions designed to meet the needs of airport teams and crew. We ensure those working in the fast-paced airport environment have access to nutritional food to keep them focussed and energised.

  • Regular maintenance and technical services are crucial in the aviation sector to maintain facilities and equipment optimally. Our hard services cover everything from electrical and HVAC systems to structural maintenance.

  • Effective Pest Control: Airports and aircraft are vulnerable to pest infestations. Our pest control solutions are tailored to handle these unique environments, ensuring they remain pest-free without disrupting operations.

  • Robust security measures are paramount in aviation. Our security services include passenger screening, surveillance, and emergency response, ensuring a safe and secure environment for airport teams and colleagues and passengers.

Infrastructure resilience

Our hard services encompass all necessary maintenance and repairs, guaranteeing that every physical component, including escalators, lighting, and other key installations, is in top condition. We focus on ensuring these elements function optimally, providing a safe and continuous operation.

This attention to infrastructure detail is crucial for maintaining the integrated flow and safety of transport facilities, from the smallest fittings to the most complex systems. With OCS, transport hubs can rely on robust support for their infrastructure, underpinning the smooth running of their daily operations.

Integrated solutions for connected operations

Our teams maintain cleanliness and passenger care in airports, ports, docks, and rail terminals, alongside managing security and baggage screening. They ensure that aircraft, lounges, clubhouses, and facilities are well-maintained.

With extensive experience in aviation and gateway services, we offer facilities management, concierge and information desk operations, security services, hold load logistics, in-flight provisions, warehousing and supply chain management, hold baggage screening, airside coaching, and porterage.

Using technology for accessible travel for all

We complement our expert service with innovation and technology to create the very best outcomes for both you and your passengers. Our team ensures your passengers with reduced mobility (PRM) are looked after with bespoke electronic buggies, trained and vetted staff and specialist equipment, ensuring passengers enjoy the very best experience possible.

From beacon technology that ensures equipment and assets are in the right place to robotic cleaning technology such as autonomous floor scrubbers and vacuuming robots, we use technology to deliver meaningful efficiencies and outcomes.

Connect with your OCS team

We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes and we look forward to connecting with you and your team.

Contact Our Aviation Team

Aviation News & Insights

Find out more about OCS and the Aviation Sector

Frequently Asked Questions

  • We recognise the distinctive demands of aviation and gateways facilities and collaborate closely with each entity to craft customised facilities management plans that address specific aviation regulations, safety protocols, and operational needs.

  • We have dedicated response protocols and trained personnel to handle critical systems in aviation settings, ensuring swift responses to emergencies and minimal disruption to aviation operations.

  • Certainly. We have successfully completed facilities management projects for various aviation and gateways hubs. We can provide references or case studies demonstrating our expertise and successful implementations in the aviation sector. Please get in touch – we’d love to share them with you.

  • Our services strictly adhere to aviation regulations and standards. We have a deep understanding of aviation and gateways industry requirements and ensure our services align with all relevant guidelines.

  • We prioritise environmental sustainability and safety compliance by implementing eco-friendly practices, waste management strategies, and strict safety measures to reduce environmental impact and ensure regulatory compliance.

  • We provide a comprehensive range of facilities management services tailored for the aviation and gateways industry, including integrated landside operations, facilities management, passenger services, fleet and logistics, specialist services and security.

Airline Industries + ESG

We’re supporting our aviation customers with their ESG goals, initiatives and commitments.