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    Passenger Services

    Our passenger services help airports deliver safe, inclusive and memorable journeys. From supporting passengers with reduced mobility to using smart technology that improves safety and flow, we enhance every travel experience.

    What We Deliver
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Airport Services for Passenger Convenience

We provide professional airport support services designed to enhance passenger experience, safety and accessibility at every stage of the journey.

Assistance for Passengers with Reduced Mobility (PRM)
Security and baggage screening services
Porterage and logistics services
Cleaning and hygiene services
Information and wayfinding support
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Inverness Airport – Delivering Passenger Services

We recently mobilised our specialist team to deliver Passenger with Reduced Mobility Services (PRM) at Inverness Airport. We are committed to enhancing the journey experience for Passengers with Reduced Mobility (PRM), focusing on safety, customer care, and compliance with legal obligations, including the Equality Act 2010 and relevant regulations.

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Accessibility and Inclusion

We’re proud to have been involved in helping create and launch the globally recognised Sunflower Lanyard Scheme. The scheme, a collaboration devised at Gatwick Airport in 2016, assists individuals with hidden disabilities in public spaces like airports. A sunflower lanyard signals to OCS colleagues and others that the individual may need additional support, understanding or time.

This discreet yet effective tool helps make spaces more inclusive and accessible for those with non-visible disabilities. Initially introduced at Gatwick Airport, the scheme has gained wide recognition and adoption, allowing people with hidden disabilities to subtly communicate their need for assistance​​.

Passenger Services and Technology

Technology plays a crucial role in delivering consistent, efficient and secure airport operations. We use barcode and beacon tracking to locate equipment quickly, optimise resources and improve response times.

Internet of Things (IoT) systems for real-time surveillance of airport activities, including baggage handling, maintenance, and security, ensuring operational efficiency and safety.
Incorporating biometric recognition technologies for streamlined passenger identification and boarding.
Artificial intelligence and machine learning to optimise passenger movement in airports, minimising queues and prompting intervention.
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Passenger Services and ESG

Sustainability is central to our aviation services. We continually reduce environmental impact and help airports achieve their own ESG goals.

Accessible, inclusive support for all passengers
Electric and hybrid vehicles for passenger and staff transfers
Airport waste reduction and recycling initiatives
Responsible product use with proven eco credentials
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Proven, Trusted, Accredited

Certified to the highest standards, our teams combine expert training with industry-leading accreditations to deliver safe, consistent, and compliant services.

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Explore Our Latest Aviation Services News, Insights and Customer Projects

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We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes and we look forward to connecting with you and your team.

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Frequently
Asked Questions

  • We offer a range of airport assistance services, including meet and greet services, baggage handling, wheelchair assistance, fast-track security clearance, lounge access, and personalised assistance for smooth travel experiences.

  • Absolutely. We provide specialised assistance for travellers with reduced mobility or special needs. Our team is trained to provide wheelchair assistance, escort services, and tailored support to ensure a comfortable journey.

  • Yes, we provide fast-track services to expedite security and immigration processes, reducing wait times and ensuring a swift passage through these checkpoints for a stress-free travel experience.

  • Certainly. We have received positive feedback and testimonials from numerous travellers who have utilised our airport assistance services, showcasing their satisfaction and enhanced travel experiences.