We’re one of the UK’s leading facilities management services companies. We offer a range of essential support services to organisations across a variety of sectors. Our partnership approach ensures we develop bespoke solutions to your facility requirements. As a private, family owned organisation, we’re able to focus on the long term goals and organisational objectives of our clients. Unlike a plc, we aren’t driven by short term financial targets.
Instead, we’re committed to the longevity of our business and our clients’ organisations, and our family values influence what we do and how we behave. This means taking care of our colleagues while putting our clients at the centre of everything we do. We work closely with you to understand your facilities requirements and your values. By doing this, we not only develop the right service model for your business, but also achieve customer service excellence through our unique understanding of your organisation’s values.
A range of facilities management services
We provide a range of facilities management services including cleaning, catering, security, electrical testing and compliance services, horticulture and industrial and environmental services. We also provide support services which include reception and concierge, helpdesk and passenger assistance and airport services, as well as retail stocktaking.
Find out more about our range of services
Whatever your requirements, we have a facilities service solution to match
Our services can be delivered as
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a single solution for large organisations with multiple sites, or
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fully integrated facilities management services, with one point of contact for all your management needs.
Whether you need a standalone service, a bundled offering or a fully integrated facilities management solution, we’ll deliver the right package according to your specific needs and business objectives.
Integrated facilities management
Facilities management helpdesk
You can manage all your facilities enquiries in one place using our 24-hour CAFM (Computer Aided Facilities Management) system. You can choose to have a dedicated facilities management phone number and email address, as well as access to our self-service portal to log your calls.
The self-service portal allows you to manage tasks online and send email and SMS notifications. The helpdesk team make and receive over 150,000 calls a year and raise more than 100,000 tasks a year.
Facilities management helpdesk
Our clients come first
As the largest facilities services provider under family ownership in the UK, we’re committed to family values, as demonstrated by our colleagues who are sensitive to the needs of our clients, building strong relationships with them and taking pride in their work. By engaging with your employees and customers, and empowering our colleagues to come up with unique solutions to your challenges, we gain a real understanding of what you need and what’s important to your organisation. This enables us to deliver customer excellence – this doesn’t mean just meeting your expectations – it means exceeding them.
Making sure you receive a high quality facilities service and value for money
Where appropriate we eliminate inefficiencies and reduce costs for our clients, by streamlining processes, introducing multi-skilled teams and continuously improving our service lines by investing in innovation. This gives excellent standards of service, protected assets and an exceptional customer experience for you, your employees and visitors, leaving you free to focus on what you do best.
We work in partnership with some of the UK’s leading businesses. Our clients range from single site to multi-national organisations across a wide range of markets in the private and public sector. Our private family ownership allows us to make the best decisions for our clients, ensuring the focus is on achieving long term goals and a sustainable business for the future.