Airport terminal cleaning
With high volumes of people passing through 24 hours a day, the cleaning regime in an airport terminal needs to be fast, responsive and reliable. Our experience allows us to deliver proactive, high quality cleaning services throughout the terminal ensuring your passengers a positive experience on arrival or departure.
As part of a bundled service offering, we can also deliver excellent washroom and hygiene services. Our footfall monitor technology detects how many visits are made to the washroom, and sends an alert via an online portal so that an operative can be assigned to attend and clean the washroom. This is perfect for a busy airport environment and can generate value for money and increased customer satisfaction as the facilities are cleaned at the optimal times.
Airport facilities management support services
Not only do we provide an excellent airport terminal cleaning service, we deliver integrated facilities management services across the whole airport, ensuring all passengers and airport staff experience a beautifully presented, clean, secure environment, high standards of washroom cleanliness and a comprehensive programme of building fabric maintenance.
Whether it's airport terminal cleaning, staff catering, airport security, grounds maintenance, car park management or passenger assistance and support services, we take care of everything with our total facilities services management approach.
All of these are designed to meet the demands of a busy airport environment. Efficiency is essential so we use Computer Aided Facilities Management (CAFM) technology to optimise the delivery of services around the airport terminal. Real time data enables our teams to plan and schedule resource effectively and maximise efficiency. We are able to reduce waiting times for your passengers, and offer you value for money.
Securing your airport and passengers
Our airport security services meet the most demanding standards in the world. We deliver a range of integrated security services to aviation clients. Each service is designed to adhere to international transport regulations.
We provide baggage screening and related services including secure search, passenger profiling, document and visa verification, ID unit management and cargo screening.
Our comprehensive range of security services include:
- air cargo security
- aircraft search
- aircraft guarding
- apron/perimeter security
- cabin baggage screening
- hold baggage screening
- immigration control
- monitoring systems
- passenger profiling
- passenger/staff screening
- passport control
- queue management
- smoking monitoring, and
- x-ray screening of airport and aircraft supplies.
All OCS airport security team members undergo a Counter Terrorism Check, and our rigorous training ensures the highest levels of efficiency and vigilance whilst maintaining sensitivity and courtesy towards passengers. Our experts give guidance on current and upcoming regulations and legislation to help ensure processes and procedures remain compliant.
Lost property services and left luggage at the airport
We provide lost property and left luggage services at airports. Losing items at an airport is distressing for passengers and the airport staff. Our airport left luggage service takes the stress out of passenger transit, where people can leave their bags with us to take care of. So whether it is reuniting a child with their teddy bear, or ensuring the safe return of a pair of spectacles to their owner, your passengers' belongings are in safe hands with us.
Improving the customer journey through the airport
Passenger satisfaction depends on the quality of service and facilities they experience in the airport. Airport Assist is designed to manage your passenger's journey through the airport, ensuring their experience exceeds expectations.
From left or lost luggage, trolley management, porterage, and information desks, to VIP services and executive airport lounge management, it's our job to make your customers' experience an enjoyable one.