Skip to main content

We want all passengers to enjoy the whole air travel experience. When in an airport, disabled passengers should feel confident in accessing and navigating the environment. They should expect excellent customer service, which meets and exceeds their individual, specific requirements. We want the whole aviation industry to focus on people, not processes, so that we can all deliver a great passenger experience. 

Download the Challenging for Change report

Do you need any further information on our Challenging for Change report? Do you have any questions on the research and findings?  

Get in touch